Shipping policy

Choose the delivery service that suits your repair schedule. Available services, delivery charges and any account benefits are confirmed at checkout before you pay.

Dispatch cut-off times

We aim to dispatch in-stock orders on the same working day when they are placed before the relevant courier cut-off. Our usual cut-offs are:

Usual dispatch cut-offs — UK local time

Courier	Usual cut-off
DPD	4:45pm
Royal Mail	3:45pm

Check the website delivery information before ordering: daily cut-offs can change for collections, closures and holidays. Orders after the final cut-off are normally dispatched on the next working day. Stock, payment or order queries can affect dispatch; contact us if timing is critical.

Next working day and Saturday services

“Next day” means next working day for the standard services described on our website. It is an estimate unless the selected service is expressly sold as guaranteed. Carrier conditions, destination restrictions and bank holidays may affect it.

A standard next-working-day order dispatched on Friday would normally be due on Monday, or the next working day after a bank holiday. If you need Saturday delivery, select an available Saturday service at checkout. Do not assume a standard weekday service includes Saturday delivery.

Free delivery for approved trade accounts

Our published mainland UK trade thresholds are over £100 for standard delivery and over £300 for premium delivery, based on the qualifying order value for the service.

You must be logged in to an approved trade account for these benefits. Guests, signed-out customers and accounts without the relevant approval are charged the delivery rate shown at checkout. The basket’s progress display is a guide; checkout confirms the applicable discount and final delivery charge.

Benefits depend on the destination and service. Not every delivery service or location is covered. If the checkout charge looks wrong, contact us before paying so we can check your account and order.

Add to Order

Add to Order lets an eligible signed-in customer request that a new order travels with an earlier order that has not been collected by the courier. The basket checks recent orders, their status and the relevant dispatch cut-off before offering it. A recent order alone does not guarantee that the parcels can still be combined.

Use the option shown in your basket and follow its instructions. Do not rely on an old ADDORDER code if the option is unavailable. If the original parcel has already left, a new delivery charge may be required.

If separate shipping is needed, we will explain the charge and how it will be paid or, where agreed, applied against account credit. If you do not accept the additional charge, contact us to discuss cancellation or another available delivery option. Mandatory refund and other statutory rights are unaffected.

Warehouse collection

Collection is available to accounts approved for that service when it is offered in the basket. Sign in with the correct account and select Collection. For an account set up for collection, this option can replace Add to Order; ordinary delivery remains available.

Please wait for confirmation that the order is ready and agree collection arrangements with us before travelling. The collection and returns location is Unit C3 Mockbeggar Farm, Town Road, Cliffe Woods, Kent, ME3 8EU. It is different from our registered office.

Changes, delays or a delivery problem

We aim to use the service you selected. If a courier cannot collect, or the relevant cut-off has passed, we may offer an alternative to help keep your order moving. We will contact you where a material change or additional charge needs your agreement.

Check the tracking information and let us know if the parcel is late, missing, damaged or incomplete. Include your order number and useful photographs where available. We will help investigate with the courier; you are not required to resolve the matter with the courier alone.

For a consumer order, responsibility for the goods normally remains with us until you, or someone you nominate, takes physical possession, subject to the legal rules for a carrier independently commissioned by you. A courier delay does not remove your statutory rights.

Destinations outside mainland UK

Services, timings and charges can differ outside mainland UK. Contact us before placing an EU order, as our existing trade terms require. Only use a destination and delivery service that we have confirmed or that is offered at checkout.

Ask us to confirm any import arrangements, taxes or duties before ordering internationally. The mainland UK free-delivery thresholds should not be assumed to apply.

Need delivery help?

Email sales@thescreensurgery.com or call 01634 791800. For a return, see our returns and warranty policy.